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Finally ordered a Royalton 45
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ted
"Old Timer"


Joined: 23 Jun 2008
Posts: 4556


Location: NC

PostPosted: Thu Sep 08, 2016 4:48 pm    Post subject:  Reply with quote

Henry Lavietes. Paul Fish, Jack, and I always insisted that the customer comes first.

Think they will get it right this time..  td
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lewis63
Duke


Joined: 23 Aug 2016
Posts: 10


Location: ohio

PostPosted: Mon Sep 12, 2016 4:47 am    Post subject: wow Reply with quote

i cant believe the factory just stuck a stem on there and did you like that and not even made it fit. i was going to send some back to the factory to be restemed. i called they said they only charge 10 bucks think ill pass now. there is a guy in indiana dave smith that does pipe repairs he charges less then most he is a nice guy he will fit them down for you he has restemed dr grabow adjustos for me but he dont put the spade on but he does really good work his web site is www.briarpiperepairs.com give him a call
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Piffyr
Silver Duke


Joined: 14 Apr 2015
Posts: 972



PostPosted: Mon Sep 12, 2016 5:25 am    Post subject: Re: wow Reply with quote

lewis63 wrote:
i cant believe the factory just stuck a stem on there and did you like that and not even made it fit. i was going to send some back to the factory to be restemed. i called they said they only charge 10 bucks think ill pass now. there is a guy in indiana dave smith that does pipe repairs he charges less then most he is a nice guy he will fit them down for you he has restemed dr grabow adjustos for me but he dont put the spade on but he does really good work his web site is www.briarpiperepairs.com give him a call

They did apologize and offer to correct the issue. So, I say that all's well that ends well.
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pipelover
Duke


Joined: 25 Mar 2015
Posts: 2


Location: United States

PostPosted: Mon Sep 12, 2016 11:55 am    Post subject: Re: wow Reply with quote

lewis63 wrote:
i cant believe the factory just stuck a stem on there and did you like that and not even made it fit. i was going to send some back to the factory to be restemed. i called they said they only charge 10 bucks think ill pass now. there is a guy in indiana dave smith that does pipe repairs he charges less then most he is a nice guy he will fit them down for you he has restemed dr grabow adjustos for me but he dont put the spade on but he does really good work his web site is www.briarpiperepairs.com give him a call


Wow, their prices for stem repair and shipping cost are quite a bit higher. Grabow dosen't charge for buffing and stamping the stem when they do stem repairs.
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Flycruiser
Silver Duke


Joined: 04 May 2009
Posts: 668


Location: Tennessee

PostPosted: Tue Sep 13, 2016 1:51 am    Post subject: Reply with quote

Yeah they made it right. The person I spoke with said they never should have left the factory like that. I think I just caught them at a busy/bad time.
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pipelover
Duke


Joined: 25 Mar 2015
Posts: 2


Location: United States

PostPosted: Tue Sep 13, 2016 2:02 pm    Post subject: Reply with quote

Flycruiser wrote:
Yeah they made it right. The person I spoke with said they never should have left the factory like that. I think I just caught them at a busy/bad time.


I didn't have a doubt they would make it right. Cool
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JoeMan
Golden Duke


Joined: 26 Jan 2012
Posts: 6905


Location: Greenville, SC

PostPosted: Tue Sep 13, 2016 7:14 pm    Post subject: Reply with quote

The Grabow factory can't be making 5 cents off of fitting stems for us.  Even if they get their stems made for a couple bucks each...when you consider what they pay their pipe guys...and the time it takes him to take your pipe back there...find the right stem...cut it down...sand it...bend it...polish it...pop in a spade if needed...then shine up the bowl (they've always put my pipes to the buffer if they need it)...and then get it ready to send back...no way that's not costing them 10 bucks or more.  That's why Rick the GM suggested that we don't advertise their re-stem service beyond our forum family.  Frankly, I wish they'd charge more for it and then advertise it on their website...make a little more money.  Heck, when someone asks me to re-stem a pipe...even if I'm paying myself minimum wage, I'm charging more than 10 bucks!
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Fr_Tom
Crown Duke


Joined: 12 Dec 2013
Posts: 453


Location: Northern Indiana

PostPosted: Tue Sep 13, 2016 10:15 pm    Post subject: Reply with quote

Flycruiser wrote:


Yep, I was disappointed, but I had faith.


This is the important thing really at the end of the day...
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Flycruiser
Silver Duke


Joined: 04 May 2009
Posts: 668


Location: Tennessee

PostPosted: Tue Sep 27, 2016 2:12 pm    Post subject: Reply with quote

The 45 has arrived!



I smoked a bowl of Peretti's Coffee Blend in it last night and it smoked very well.
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Kentuck
Golden Duke


Joined: 07 Jan 2014
Posts: 2658


Location: Kentucky

PostPosted: Tue Sep 27, 2016 3:30 pm    Post subject: Reply with quote

Pretty! I see you got it ready to go. My Royalton 45 is a favorite of mine. Enjoy yours!


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